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Boost Customer Insights with These Top Shopify Survey Apps

Understanding your customers is crucial for e-commerce success. Survey apps can help you gather valuable feedback and make data-driven decisions. In this post, we'll explore two powerful survey solutions: Asklayer Survey & NPS for pros and Fairing Post Purchase Surveys. Let's dive into their features and benefits!

Asklayer Survey & NPS for pros

‍Asklayer provides a professional-grade survey solution that helps you capture customer feedback at crucial touchpoints.

Key features include:

  • Smart Targeting: Deploy surveys based on specific customer behaviors, page visits, or purchase history, ensuring you get feedback when it matters most.
  • NPS Automation: Set up automated Net Promoter Score surveys to consistently track customer satisfaction and loyalty trends.
  • Custom Survey Design: Create branded surveys that match your store's look and feel, maintaining a professional appearance.
20+ built in survey strategies such as post-purchase, NPS etc

Fairing Post Purchase Surveys

‍Fairing specializes in post-purchase feedback collection, helping you understand what drives customer decisions.

Highlights include:

  • Purchase Behavior Insights: Gather crucial data about why customers chose your products and what influenced their buying decision.
  • Advanced Analytics Dashboard: Access detailed reports and analytics that help you identify trends and make informed business decisions.
  • Multi-Language Support: Reach customers globally with surveys available in multiple languages.
Fairing: Post Purchase Survey that's Shopify Plus Certified

Maximizing Survey Success

To get the most from these tools, consider these best practices:

  • Keep Surveys Brief: Focus on essential questions to maintain high completion rates.
  • Time Them Right: Deploy surveys at appropriate moments in the customer journey.
  • Act on Feedback: Regularly review and implement changes based on customer responses.

Conclusion

The right survey tools can transform how you understand and serve your customers. These apps offer powerful features to collect, analyze, and act on customer feedback. By implementing these solutions, you can make more informed decisions and create better customer experiences. Choose the app that best aligns with your specific needs, or use both for comprehensive feedback collection across different touchpoints. Start gathering valuable customer insights today!

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Frequently Asked Questions

What do Shopify survey apps actually measure about customer behavior?
Shopify survey apps collect structured feedback at key moments in the customer journey, such as after a purchase or during browsing, to reveal why shoppers buy, what influenced their decision, and how satisfied they are. Apps like Asklayer can track Net Promoter Score over time to measure loyalty trends, while Fairing focuses on post-purchase motivations. Together, these data points help store owners move beyond guesswork and make decisions backed by real customer input.
Should I use Asklayer or Fairing for post-purchase surveys on Shopify?
The right choice depends on where in the customer journey you most need insight. Asklayer is the stronger fit if you want surveys triggered by specific behaviors, NPS automation, and custom branding across multiple touchpoints throughout the store. Fairing is purpose-built for the post-purchase moment, with advanced analytics and multi-language support suited to stores with an international customer base. Running both simultaneously gives the most complete picture, covering pre- and post-purchase feedback in a single strategy.
How do I get higher completion rates on customer surveys in my Shopify store?
The single most effective tactic is keeping surveys short by limiting questions to only what you will act on. Timing is equally important — surveys delivered immediately after a purchase or at a natural pause in the browsing experience consistently outperform generic pop-ups. Once responses come in, visibly acting on the feedback, such as fixing a product issue customers flagged, signals to shoppers that their input is valued and encourages participation in future surveys.